Privacy Policy — Flent Secured

Last Updated: 01/01/2026

This Privacy Policy explains how Flent (“Flent”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you use Flent Secured (the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you choose to provide, such as:

  • Contact information (e.g., phone number, email address)
  • Basic account details and preferences
  • Documents you upload (e.g., rental agreements and related records)
  • Messages you send to support or feedback channels

1.2 Information We Collect Automatically

We may automatically collect certain information, including:

  • Device and app information (device model, OS version, app version)
  • Identifiers and logs (IP address, timestamps, diagnostic logs)
  • Usage activity (feature interactions, performance metrics)
  • Crash logs and diagnostics (if enabled)

1.3 Information From Partners (Where Applicable)

If the Services integrate with third-party providers (e.g., payment processors or partners supporting rewards or Protection Cover Plans), we may receive limited information from them as needed to operate the Services and comply with law.

2. How We Use Information

We use personal information to:

  • Provide, operate, and maintain the Services
  • Authenticate users and manage accounts
  • Verify information and reduce fraud or misuse
  • Facilitate payments and related workflows (where available)
  • Provide rewards or benefits for eligible activity (where available)
  • Enable Protection Cover Plans (where available)
  • Improve performance, reliability, and user experience
  • Provide customer support and respond to requests
  • Comply with legal, regulatory, and contractual obligations

3. Document Processing

Documents uploaded to the Services may be:

  • Stored securely
  • Processed using automated and/or manual methods
  • Reviewed for verification, risk checks, fraud prevention, operational support, and compliance

We do not use your documents for advertising.

4. How We Share Information

We do not sell your personal information.

We may share information with:

  1. Service providers who perform services for us (e.g., hosting, analytics, authentication, customer support tools) under confidentiality and security obligations.
  2. Partners involved in enabling payments, rewards, or Protection Cover Plans, to the extent necessary to provide the relevant features.
  3. Legal and regulatory authorities when required by law or to protect rights, safety, and security.
  4. Corporate transactions: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.

5. Retention

We retain personal information for as long as necessary to:

  • provide the Services
  • comply with legal, accounting, and regulatory requirements
  • resolve disputes and enforce agreements

Retention periods may vary based on the type of information and legal obligations.

6. Security

We implement reasonable technical and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Subject to applicable law, you may request:

  • access to personal information we hold about you
  • correction of inaccurate information
  • deletion of information (where legally and operationally permissible)
  • restriction or objection to certain processing

To make a request, contact us at support@flent.in.

8. Children’s Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Third-Party Links and Services

The Services may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.

10. International Transfers

Your information may be stored or processed in countries other than where you live, subject to appropriate safeguards as required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date and post the updated policy on our website. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

Flent

Email: support@flent.in